Understanding Anger in the Workplace and Healthy Responses – Burnaby

We all experience anger, either our own or that of others. Controlling and limiting anger is important as it can damage professional and personal relationships. Learn the tools to understand and manage anger constructively.

Topics covered:

• Understanding Anger (Consequences, Purpose, Payoffs)
• Early Warning Signs, Concept of Balance (Perspective, Reframing, Life balance)
• Anger Plan & Healthy Responses
• Self Intervention – Challenge Anger Causing Beliefs
• Understanding Emotions & Grounding
• Conflict De-escalation
• Building Resilience

Instructor: Jeffrey Cartwright’s background includes 25 years experience working as a paramedic, firefighter and in the field of trauma response. joined the New Westminster Fire and Rescue Services in August of 1995 after 3 years with BC Ambulance Service. He was promoted to qualified officer in 2009, and has since been confirmed to the ranks of Lieutenant, Captain and acting Battalion Chief. He joined the Critical Incident Stress Management team in 2000.  He has developed many initiatives for the team members by introducing them to the latest techniques and training. Jeffrey has transferred his skills to the private sector to facilitate training in the prevention of, and response to, traumatic events that can occur in any workplace.